We specialize in building and optimizing architecture of customer service systems by automating communication processes with the highest quality of service.
VOICE CENTER Co. has appeared on the Polish market in early 2015 with an ambitious plan for an intelligent automation of the contact center area. We also use our solutions ourselves, which is why we perfectly understand customer expectations.
When receiving phone calls, instant messaging or other communicator messages, live chat or regular emails, we treat customers with utmost care [...]
Although only forty years ago the world was ruled by goods manufacturers, currently the free-market economy, which is in a constant state of [...]
CTI and IVR
Time is money, and time not used by the customer service staff is a waste of money. We can develop and implement effective Interactive Voice [...]
The times when you could start a business without advertising and a computer, counting the results of your business with a pencil on a sheet of [...]
Customer preferences, behavior and habits have significantly changed over the years, primarily through the development and spread of mobile [...]